Ordering Policies

Ordering Policies  

• Confidentiality
• Privacy
• Security
• Payment Methods
• Shipping Methods
• Tracking your order
• Our Return Policy

Confidentiality

All shipments are discreetly packaged in plain brown boxes, padded envelopes, or USPS supplied packaging. Our name appears as “Mail Order” on the return address. Packaging makes no mention of the nature of the contents, except when required by international customs regulations.

UPS deliveries may require the signature of the designated recipient; it is up to the drivers' discretion for particular drop-offs like businesses, secured apartment buildings, and certain routes. For special arrangements, please contact customer service. If you will be unavailable to sign for your package, there are a couple of other options. You may ship your package to your workplace or the home of someone who is available during the day. When shipping to a business, we recommend writing “Personal and Confidential” in the reference field of the Shipping Information section. If selecting to ship your package to a third party, it is imperative that their name and address are used for the Shipping Information.

back to top

Privacy

We will never sell, rent, or give any information about you or your order to any company or individual. Opting out of Babeland emails is easy: there is a special checkbox for that purpose in the shopping cart. If you ever receive any contact from us that you did not request, please email Customer Service with information about the email so that we can make sure you do not receive more unwanted messages. Please click the following links if you would like to subscribe or unsubscribe to our monthly newsletter.

back to top

Security

Our shopping cart software uses Secure Socket Layering for every order. If your browser does not support secure ordering, call in your order at (800) 658-9119, from 9am-5pm PST, Monday through Friday. Your credit card information is considered highly confidential information, and any paperwork with the number not kept for our records will be shredded.

back to top

Payment Methods

We accept Visa, MasterCard, and American Express online and checks and money order by mail. We do not support PayPal payments.  To use a gift card, please call Babeland Customer Service at (800) 658-9119, from 9am-5pm PST, Monday through Friday.

Also please call our Customer Service department at (800) 658-9119, from 9am-5pm PST, Monday through Friday, if you need any other help with your order and payment.

If you have credit on account with us, please call to place your order.  We are available at (800) 658-9119 at the above times.

We use an address verification service that requires the billing address you provide to be the same as the one on file for your credit or debit card. If these addresses do not match, your transaction will be declined. Please keep in mind that if you’ve moved within the last few years, your credit card company may have your old address on file for this service.  We also require the CVV2 number from your card.  This number assures that you have physical possession of the card. If you have any question about these issues, please call us at (800) 658-9119 at the above times.

Shipping Methods

Most of our shipping is done via UPS. UPS packages go out daily, Monday through Friday. UPS requires a physical street address (not a PO Box). If you want your order sent to a PO Box, we can send your package via USPS Priority Mail, which takes 4-10 business days to arrive. Please note that if you choose UPS shipping to a PO Box, we will send your package Priority Mail.  APOs, FPOs and all mail to US territories (such as Guam) will be shipped via USPS Priority Mail.

We do not ship on major Holidays such as: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve & Christmas Day, and New Year's Day.

Online orders are processed twice daily, at 9am and 1pm Pacific Standard Time. Next Business Day and Second Business Day Air orders placed by 1pm PST will be shipped same day. UPS 3 Day Select orders placed by 1pm PST will be shipped the same day.

Other orders will be shipped within two days (not counting Saturday or Sunday). If you need your order by a certain date or time, you may want to place the order over the phone at (800) 658-9119, from 9am-5pm PST, Monday through Friday, so that we can advise you on shipping methods.

You may also email Customer Service for specific information about your order.

We offer four levels of UPS domestic service:

If you need to ensure that your order arrives by a certain date, please give us a call at (800) 658-9119, from 9am-5pm PST, Monday through Friday. 

Here are our shipping prices:

All international orders placed through the web to countries other than Canada are sent via UPS International Expedited only. UPS requires a physical address and a phone number for every international order. Depending upon your destination country, deliveries will take 3-7 business days. You may be subject to import duties and taxes, which are levied once the package reaches your country and must be paid by you to UPS at the time of importation. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that we are unable to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. UPS will not release shipments without a signature any longer, so please be aware that you will need to either sign a door tag or sign for the package directly.

If you would like your order delivered faster, we can rush internationally for an extra fee; so please call us at (800) 658-9119, from 9am-5pm PST, Monday through Friday.

We are required by customs to describe the contents of the packages we send internationally; for confidentiality reasons, we will use terms such as "plastic toy" and "lotion."

Shipping to Canada

We offer both UPS Standard Ground shipping to Canada and International Expedited to Canada. Expedited shipping to Canada takes 3-5 business days and includes all brokerage fees paid with your shipping charge. Standard Ground takes 5-7 business days but can take up to 10 business days depending upon the province and does not include brokerage fees. All duties and taxes are still paid by recipient and we have no control or refunds for packages seized by customs.

If you'd like your order delivered faster we can rush for an extra fee so please call us at (800) 658-9119, from 9am-5pm PST, Monday through Friday.

back to top

Tracking your order

You should receive a confirmation email that will tell you the scheduled delivery date and tracking number of your package. If you choose a UPS shipping method, you will receive a tracking number via email. If you do not receive a confirmation within 2 business days of placing your order, please email Customer Service for tracking information or call us at (800) 658-9119, from 9am-5pm PST, Monday through Friday.

back to top

Our Return Policy

If your item breaks or is defective: All of our products are guaranteed against breakage for 30 days. Upon return of the defective item, we will gladly send a replacement or exchange, or issue you a gift card for the price of the product. Just call us for a Return Authorization (RA) number and instructions on returning your item. at (800) 658-9119 from 9am to 5pm PST.

If you are dissatisfied with an item: Most unopened items that are still sealed in their original packaging may be returned for an exchange or gift card within 30 days of receipt. We do not accept non-defective returns or exchanges of items that have been opened. We also do not accept non-defective returns or exchanges of the following items: Babeland Gift Cards. Harnesses. DVDs. Silicone Dildos. Fun Wand (Saturn Wand). Pure Wand (Jupiter Wand). Pure Plug (Mars Plug). SaSi.  Little Steel Vibe. Little Chroma. Transfer. Cherry. Le Petit Ami. Ramp. Wedge. Satin-Lined Cuffs. Form 6. We Vibe. Eleven. Naughtinano. Delight.

Please note that pre-authorization is required for all returns and exchanges. For a Return Authorization (RA) number, please call us toll-free at (800) 658-9119, from 9am-5pm PST, Monday through Friday.
Shipping charges will only be refunded in cases where our error caused the return or the item is defective. Thank you.

back to top